Refund & Cancellation Policy
Transparent information regarding subscription renewals, plan cancellations, and refund eligibility.
1. Subscription Cancellation
You may cancel your FolderBit Pro or Team subscription at any time directly from your Account Settings. Cancellation takes effect at the conclusion of your current billing cycle. You retain uninterrupted access to all paid features until the expiration date.
2. Refund Eligibility
Because FolderBit provides immediate access to compute allocations (including high-speed OCR, AI document spaces, and on-demand conversion pipelines), fees paid are generally non-refundable except where mandated by applicable consumer protection regulations (such as the statutory 14-day cooling-off period for consumers residing in the European Union and UK).
3. Billing Disputes & Special Circumstances
If you believe an erroneous charge was processed on your account or experienced significant service downtime, please contact our billing support at support@folderbit.app within 30 days of the charge for a case-by-case review.